2999b Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how 2999b ("we", "us", or "our") collects, uses, stores, and shares personal data relating to users ("you" or "Member") of the 2999b online casino and sports betting platform, accessible at 2999b.vip. 2999b is committed to handling your personal data responsibly and in accordance with applicable data protection principles. By registering an account or using the 2999b platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the 2999b Terms and Conditions, which together form the complete agreement governing your use of the platform. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail in respect of matters related to your membership and use of the platform.

2Information We Collect

2999b collects personal data directly from you during registration, account use, and through automated technical means during your interactions with the platform. The categories of data we collect are as follows:

2999b does not collect special categories of sensitive personal data (such as biometric data, health data, religious beliefs, or political opinions) unless explicitly required by applicable law or regulation for KYC or anti-money-laundering compliance purposes. Where such data is collected, it is handled with additional safeguards and not used for any commercial purpose.

3How We Use Your Information

2999b uses the personal data it collects only for the following specified, legitimate purposes:

• Account creation and management — to register your account, verify your identity, and maintain your member profile on the 2999b platform.
• Processing financial transactions — to process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and to maintain accurate financial records in compliance with applicable requirements.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, multiple-account abuse, and other prohibited activities on the platform.
• Responsible gaming compliance — to operate deposit limits, session time controls, self-exclusion lists, and cooling-off periods, and to monitor gameplay patterns for indicators of problem gambling.
• Customer support — to respond to your queries, process complaints, and provide technical assistance in relation to your account or gameplay.
• Platform improvement — to analyse aggregated and anonymised usage data in order to improve the platform's performance, game selection, and user experience. Individual gameplay records used for this purpose are anonymised before analysis.
• Marketing communications — to send you information about bonuses, promotions, and platform updates that may be relevant to you, where you have consented to receive such communications. You may opt out of marketing communications at any time via account settings or by contacting support.

4Legal Basis for Processing

2999b processes your personal data on the following legal grounds:

• Contractual necessity — processing required to perform our contract with you as a registered member, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable legal and regulatory requirements, including KYC verification, anti-money-laundering obligations, and responsible gaming rules.
• Legitimate interests — processing carried out for 2999b's legitimate business interests, including fraud prevention, platform security, platform improvement, and customer support, provided that such interests are not overridden by your data protection rights.
• Consent — where processing is based on consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Sharing Your Information

2999b does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:

• Payment processors — we share your mobile wallet identifier and transaction data with bKash, Nagad, Rocket, or Upay solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy frameworks and are not permitted to use your data for any other purpose.
• Game content providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other game studios that power games on the 2999b platform may receive anonymised gameplay session data for the purpose of game performance monitoring and certification compliance. No personally identifiable data is shared with game studios.
• KYC and identity verification partners — third-party identity verification service providers may receive your identity documents and personal data for the sole purpose of performing KYC verification on 2999b's behalf. These partners are bound by confidentiality agreements and data processing agreements.
• Law enforcement and regulatory authorities — where 2999b is required by applicable law, court order, or regulatory directive to disclose your personal data, we will do so. We will notify you of any such disclosure where we are legally permitted to do so and where doing so does not compromise an ongoing investigation.

6Payment Data and Financial Privacy

2999b handles all payment-related personal data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, the transaction is processed directly between you and the relevant payment provider over their own secure network. 2999b records only the transaction reference, amount, date, and the masked account identifier (for example, the last four digits of a registered mobile number) associated with the transaction. 2999b does not store full mobile wallet credentials, PINs, or any authentication data used to authorise a transaction on the payment provider's side.

All financial transaction records held by 2999b are subject to strict access controls. Only authorised members of 2999b's finance and compliance teams may access individual transaction records, and only for the purposes of processing withdrawals, resolving disputes, or conducting mandatory regulatory compliance checks. Financial records are retained for the period specified in Section 7 of this Policy.

7Data Retention

2999b retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law or regulation. The following retention periods apply:

• Active account data — retained throughout the duration of your membership and for a period of 5 years following permanent account closure, to comply with anti-money-laundering record-keeping obligations and to handle any outstanding disputes or legal claims.
• KYC documents — retained for a minimum of 5 years from the date of submission or from the date of account closure (whichever is later), as required for compliance with financial regulations applicable to the platform.
• Marketing consent records — retained for the duration of your consent and for a period of 3 years following withdrawal of consent, as evidence of the consent given and the basis on which marketing communications were sent.

When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical or analytical purposes, as it no longer constitutes personal data.

8Data Security

2999b implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include: 256-bit SSL encryption for all data transmitted between your device and the 2999b platform; strict role-based access controls limiting internal access to personal data to authorised personnel only on a need-to-know basis; regular security assessments and penetration testing conducted by independent third-party security professionals; secure server infrastructure with data-at-rest encryption; and multi-factor authentication for internal administrative access.

While 2999b takes all reasonable precautions to protect your data, no internet-based system is completely immune to security risks. In the event of a data security breach that is likely to result in a high risk to your rights and freedoms, 2999b will notify affected members without undue delay and will take immediate steps to contain the breach and mitigate its impact.

9Cookies and Tracking Technologies

2999b uses cookies and similar tracking technologies on the platform to ensure correct functionality and to gather anonymised usage analytics. The following types of cookies are used:

• Essential session cookies — strictly necessary for the platform to function. These cookies maintain your login session, remember your language preference, and keep your active game session alive. They cannot be disabled without breaking platform functionality.
• Analytics cookies — anonymised cookies used to understand how members interact with the platform in aggregate: which pages are visited most, where users navigate after visiting certain sections, and which games attract the most engagement. These cookies do not identify you personally.
• Responsible gaming cookies — cookies that store your responsible gaming settings (deposit limits, session time limits, self-exclusion status) locally on your device to ensure these settings are enforced consistently across sessions.
• No advertising or cross-site tracking cookies — 2999b does not use advertising networks, retargeting pixels, social media tracking scripts, or any cookies that track your behaviour across websites outside of 2999b.vip.

You may manage cookie preferences through your mobile browser settings. Disabling essential session cookies will prevent you from logging in to the 2999b platform. Disabling analytics cookies will not affect your ability to access or use any platform feature.

10Your Data Rights

As a member of the 2999b platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact the 2999b support team via live chat or email. We will respond to all valid data subject requests within 5 business days:

• Right of access — you may request a copy of the personal data 2999b holds about you, together with information about how it is being processed and for what purposes.
• Right to rectification — you may request the correction of any inaccurate personal data held about you. You may update most account details directly via your account settings without needing to contact support.
• Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to overriding legal obligations (such as financial record-keeping requirements) that may require 2999b to retain certain data even after an erasure request.
• Right to restrict processing — you may request that 2999b restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is being investigated.
• Right to data portability — you may request a structured, commonly used, machine-readable copy of the personal data you have provided to 2999b, where processing is carried out on the basis of consent or contractual necessity.
• Right to object — you may object to the processing of your personal data where processing is based on legitimate interests, including profiling. You may also object to the processing of your data for direct marketing purposes at any time, with immediate effect.

2999b will not charge a fee for handling data subject requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. Where 2999b is unable to comply with a request (for example, because doing so would conflict with a legal obligation), we will explain the reason in our response.

11Marketing Communications

With your consent, 2999b may contact you via SMS or in-app notification to inform you about bonuses, promotions, new game launches, cricket betting markets (including BPL, T20 World Cup, and IPL events), and platform updates that may be relevant to you as a member. We will not contact you for marketing purposes by email unless you have explicitly provided an email address and opted in to email communications.

You may withdraw your consent to marketing communications at any time by updating your notification preferences in account settings, or by contacting the 2999b support team. Withdrawal of marketing consent does not affect the delivery of service communications (such as transaction confirmations, security alerts, and KYC requests), which are sent on the basis of contractual necessity regardless of marketing preference.

12Third-Party Links

The 2999b platform may contain references to third-party payment service providers (bKash, Nagad, Rocket, Upay) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, and others). While 2999b takes care to work only with reputable partners, we are not responsible for the privacy practices of any third-party organisation. Each third party operates under its own privacy policy, and you are encouraged to review their policies directly. 2999b does not endorse and is not liable for the content or privacy practices of any third-party service.

13Children's Privacy

The 2999b platform is strictly for adults aged 21 and above. 2999b does not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a person under the age of 21 has registered an account with 2999b or has otherwise provided personal data to 2999b, please contact the support team immediately at [email protected]. Upon receiving credible notice of data collected from an underage individual, 2999b will take immediate steps to close the account and securely delete the associated personal data.

14Changes to This Privacy Policy

2999b reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, 2999b will notify registered members via the platform's in-app notification system at least 7 days before the updated Policy takes effect. The "Last updated" date at the top of this page will always reflect the date on which the most recent version was published.

Your continued use of the 2999b platform following the publication of an updated Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you should stop using the platform and may request account closure by contacting the support team.

15Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a complaint about how 2999b has handled your personal data, please contact our support team via live chat on the 2999b platform — available 24/7.

You may also contact us by email at: [email protected]