Responsible Gaming at 2999b

Our Approach to Responsible Gaming

At 2999b, responsible gaming is not a legal checkbox — it is a core part of how we build and operate our platform. We serve cricket fans, slot enthusiasts, and live casino players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. Our goal is to ensure that every player who chooses to bet with us can do so safely, within their personal financial means, and with full awareness of the risks involved.

Gambling can be an enjoyable leisure activity for the vast majority of players who treat it as entertainment with a defined budget. However, for a small number of people, gambling can become problematic — leading to financial stress, strained relationships, and mental health challenges. 2999b takes this risk seriously and has invested in a set of practical tools and policies designed to help you stay in control.

All responsible gaming features described on this page are available to every registered 2999b member at no cost and without requiring any minimum account balance. We encourage you to set your limits before you start playing, not after — this is the most effective way to keep gaming a positive part of your leisure time.

Player Protection Tools

The following tools are available directly within your 2999b account settings. All limit reductions take effect immediately. Limit increases require a 7-day cooling-off period before taking effect, to prevent impulsive decisions.

Understanding Deposit Limits

Setting a deposit limit is one of the single most effective steps you can take to keep your gambling within a budget you are comfortable with. A deposit limit caps the total amount of money you can add to your 2999b account over a set period — daily, weekly, or monthly. Once the cap is reached, no further deposits can be made until the period resets, regardless of whether funds have been wagered or withdrawn.

For example, if you set a weekly deposit limit of ৳5,000 via bKash, you will be unable to deposit any further amount once ৳5,000 has been added in that calendar week. This limit applies regardless of the payment method used — bKash, Nagad, Rocket, or Upay deposits all count toward the same combined total.

To reduce your deposit limit, the change is applied instantly. To increase a limit, a mandatory 7-day cooling-off period applies before the higher limit takes effect. This safeguard is in place specifically to prevent a pattern where a player impulsively increases their limit during a losing session. We strongly encourage all 2999b members to set a deposit limit before placing their first bet.

Self-Exclusion Explained

Self-exclusion is 2999b's most powerful responsible gaming tool and is designed for members who feel that they need to stop gambling entirely for an extended period. When you self-exclude, your account is permanently closed for a minimum period of 12 months. During this period, you will not be able to log in, deposit, place bets, or access any gambling features on the 2999b platform.

Any balance held in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, or Rocket) after identity verification is completed. 2999b will take all reasonable technical steps to prevent re-registration under the same identity during the exclusion period. If you attempt to register a new account while self-excluded and we identify the attempt, the new account will be closed immediately and any deposits returned.

Know the Warning Signs

Problem gambling does not always look the same and rarely announces itself clearly. The following are recognised warning signs that gambling may be becoming harmful. If you recognise any of these in yourself or someone you know, please seek support immediately.

• ⚠️Spending more money on gambling than you originally planned, or consistently exceeding the budget you set for yourself at the start of a session.
• ⚠️Chasing losses — continuing to bet in order to recover money you have already lost, often with larger bets than usual.
• ⚠️Borrowing money, using emergency savings, or selling personal possessions in order to fund gambling activity.
• ⚠️Gambling interfering with work, family responsibilities, or social relationships — for example, missing family events, neglecting work duties, or isolating from friends.
• ⚠️Feeling restless, anxious, or irritable when not gambling, or using gambling as a way to escape from stress, loneliness, depression, or other emotional difficulties.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money spent gambling, or hiding gambling activity from people close to you.

Recognising a problem early significantly improves the chance of resolving it quickly. You do not need to be in crisis to reach out to 2999b's support team — even if you just want to talk through your options or activate a limit, our team is here to help without judgement.

Tips for Playing Responsibly

The following practical habits can help you keep gambling an enjoyable activity rather than a harmful one. These apply whether you are betting on BPL cricket, spinning slots, or playing live casino games on 2999b.

• Set a strict budget before you begin — decide in advance the maximum amount you are willing to lose in a single session and stick to it regardless of whether you are winning or losing.
• Treat gambling as entertainment, not income — the outcome of any bet is uncertain. Never gamble with money you cannot afford to lose, such as rent, food money, or bKash savings earmarked for essential expenses.
• Take regular breaks — step away from the screen periodically during a session. Even a 5-minute break helps reset your perspective and prevents impulsive decisions driven by excitement or frustration.
• Do not play when emotionally distressed — avoid gambling when you are stressed, tired, upset, or under the influence of alcohol. Emotional states impair judgement and increase the likelihood of making bets you would not otherwise make.
• Balance gambling with other activities — if you find that gambling is taking up an increasing share of your free time or mental energy, actively schedule other activities such as cricket, outdoor exercise, time with family, or social events in Dhaka or Chittagong.
• Use 2999b's activity history feature regularly — reviewing your actual deposit totals, session times, and win/loss records weekly gives you an honest picture of how much you are spending and how much time you are committing to gambling.
• Tell someone you trust — sharing with a family member or close friend that you gamble online is one of the most effective accountability measures available. People who gamble openly with a trusted support network are significantly less likely to develop problematic habits.

Protecting Young People

2999b operates an absolute minimum age policy of 21 years. No person under the age of 21 is permitted to register an account, deposit funds, or access any gambling service on the 2999b platform. This policy is enforced through mandatory KYC identity verification for all new members, which requires submission of a valid national ID card, passport, or other government-issued identity document confirming date of birth.

If you share a device with younger family members — children or teenagers — we strongly recommend enabling your device's parental control features and ensuring that your 2999b account is protected by a strong, unique password that is not shared with or discoverable by anyone under the age of 21 in your household. Log out of your 2999b account after every session on any shared device.

If you suspect that a minor has accessed or is using the 2999b platform in any way — whether through your account or by registering their own — please contact our support team immediately at [email protected]. We take every report of this nature seriously and will act promptly. Any account confirmed to belong to a person under the age of 21 will be closed immediately and all deposits returned.

Get Support — We Are Here to Help

If gambling is causing you stress, financial difficulty, or problems in your personal life, the most important step is to reach out — either to 2999b directly, or to a trusted person in your life. You do not have to manage this alone. Our support team is available 24 hours a day, 7 days a week, and can help you activate any responsible gaming tool immediately, discuss your options, or simply listen without judgement. There is no shame in asking for help; it is the responsible thing to do.

If you feel your gambling problem requires professional help beyond what 2999b can provide, we encourage you to speak with a qualified counsellor or mental health professional. In Bangladesh, mental health support services are available through government hospitals in Dhaka, Chittagong, Sylhet, and other major cities, and through private counselling practices. Do not delay seeking help — the earlier you act, the easier it is to regain control.

Our Commitment to Fair and Transparent Play

2999b uses certified Random Number Generator (RNG) technology across all slots and virtual games, ensuring that every outcome is genuinely random and cannot be manipulated — by the player or by 2999b. Live casino games powered by Evolution Gaming and Ezugi are streamed in real time from professional studios, with trained human dealers, providing full transparency of every deal, spin, and result. The house edge on every game is clearly disclosed in the game information panel within the platform.

We believe that an informed player is a safer player. 2999b is committed to providing clear, honest information about the odds and house edge of every game available on the platform, so that every member can make fully informed decisions about where and how they choose to place their bets. If you ever have questions about a specific game's RTP (Return to Player) or rules, our support team can provide this information on request at any time.